We strive to ensure the quality of our training programs and to satisfy both participants and stakeholders.
If you wish to submit a complaint or a suggestion for improvement, please use the form below.
For any requests related to the accessibility of our training programs, please use our dedicated accessibility form.
For all other inquiries, please use our contact form.
Complaint Handling Policy
This policy outlines the procedures for handling complaints addressed to our organisation.
Definition – A complaint is a statement by which an individual expresses dissatisfaction related to a training course or an associated element (for example: accessibility, content, delivery, organisation, pedagogical or technical conditions).
Submission Methods – Complaints must be submitted in writing exclusively via the online form accessible on this page. This unique channel ensures traceability, consistent processing, and monitoring in line with our quality approach.
Anonymity – The form allows for complaints to be submitted anonymously. However, without contact information, we will not be able to provide you with a personalised response.
Complaint Processing – We are committed to handling each complaint with attention, diligence, and confidentiality. If corrective measures are identified, we will implement them as promptly as possible.
Accessibility – Complaints concerning accessibility will be given priority to provide an appropriate response as quickly as possible.
Processing Timeframes:
When a nominative complaint is received:
- An acknowledgement of receipt is sent by email within two working days.
- A reasoned response is provided within a maximum of fifteen working days.
Recording, Retention, and Monitoring – Each complaint is recorded in a secure internal register. Complaints are analysed to provide prompt solutions when appropriate, ensure follow-up, prevent recurrence, and continuously improve our pedagogical, organisational, and technical practices as part of our continuous improvement approach.
Complaint or Suggestion Form
Please complete the form below, providing accurate information so that we can process your request effectively. Personal data will be handled in accordance with our personal data policy.
We thank you for your initiative, which contributes to the continuous improvement of our training programs. We will do our utmost to provide a satisfactory response.
🌍 [FR] Our training programmes in French are on droit.co – view this page in French here.